Mensuração de desempenho: construção da framework performance wheel para pequeñas empresas

Ana Lúcia Candeia de Lima; Sabrina  Ribeiro de Almeida; Emily Tavares Pessoa Maciel; Antônio André  Cunha Callado

doi:10.52292/j.eca.2023.4454

Authors

Ana Lúcia Candeia de Lima Universidade Federal da Paraíba https://orcid.org/0009-0009-8291-9371
Sabrina Ribeiro de Almeida Universidade Federal da Paraíba https://orcid.org/0000-0002-9201-4172
Emily Tavares Pessoa Maciel Universidade Federal da Paraíba https://orcid.org/0000-0001-6304-6653
Antônio André Cunha Callado Universidade Federal Rural de Pernambuco https://orcid.org/0000-0002-5704-9265

DOI:

https://doi.org/10.52292/j.eca.2023.4454

Keywords:

performance wheel, key performance indicators, performance pyramid, small businesses

Abstract

The present study aims to build an adaptation of the performance wheel framework as a management and control tool for a micro business in the city of João Pessoa. The adaptation of the performance wheel model for small businesses is pyramid-shaped. The study was carried out using a qualitative case study methodology, triangulating data collected through semi-structured interviews, a framework creation workshop, analysis of internal documents and observation. The main result of the study is the development of the mission, vision and complete framework for use in performance measurement within the participating organization. Furthermore, academic contributions are highlighted to increase the research framework on the application of the performance wheel and its adaptations in small companies, as well as social contributions in terms
of helping small companies to measure their performance, enabling them to be more sustainable and competitive.

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